Shipping policy

We’re committed to offering you the best shopping experience. This Shipping Policy outlines the terms for shipping and delivery of products purchased from our online store and retail location.

1. ORDER PROCESSING TIME

  • Online Orders: All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.

  • Retail Store Orders: Items purchased in-store are available immediately. For items ordered for pickup or delivery, the same processing times as online orders apply.

  • In-Store Pickup: Orders are typically ready for pickup within 4 hours during business hours. You’ll get an email when your order is ready.

2. SHIPPING & DELIVERY

Shipping costs are calculated at checkout based on your location, weight of the order, and delivery method.

Canada:

  • Free Standard Shipping for orders over $150 CAD.

  • Standard Shipping (for orders under $150): $15 CAD

  • Express Shipping: $25 CAD

  • Delivery Times:

    • Standard: 3–7 business days

    • Express: 1–3 business days

United States:
Shipping fees depend on weight:

  • Under 2 kg: $20 CAD (Standard)

  • 2–5 kg: $25 CAD (Standard)

  • Over 5 kg: $50 CAD (Standard)

  • Delivery Times:

    • Standard: 5–10 business days

International:
Rates and delivery times are calculated at checkout.

3. SHIPPING CONFIRMATION & TRACKING

Once your order ships, you’ll receive an email with a tracking number. Tracking will be active within 24 hours.

4. IN-STORE PICKUP

  • Select “In-Store Pickup” at checkout.

  • Orders are typically ready for pickup within 4 hours.

  • You’ll receive an email notification when your order is ready.

  • Please bring your confirmation email and ID for pickup.

5. SHIPPING DELAYS

Occasionally, shipping delays may occur. If there’s a significant delay with your order, we’ll notify you via email or phone.

6. P.O. BOXES & APO/FPO ADDRESSES

We ship to:

  • Canadian addresses

  • U.S. addresses, including U.S. Territories

  • APO/FPO/DPO addresses

7. CUSTOMS, DUTIES & TAXES

Customers are responsible for any customs duties, taxes, or fees applied after shipping. Beauté Ébène Inc. is not liable for these charges. Contact us before ordering if you have any questions.

8. DAMAGED OR LOST SHIPMENTS

Beauté Ébène Inc. is not responsible for products damaged or lost during shipping. If your order arrives damaged:

  1. Contact the shipment carrier or our support team.

  2. Keep all packaging and damaged goods for claims.

9. RETURNS

  • Customers are responsible for return shipping costs, which are non-refundable.

  • If the item is defective or damaged, we may provide a prepaid return label.

  • To start a return, email us at info@beauteebene.ca.

10. CONTACT INFORMATION

If you have questions or concerns, feel free to contact us:

  • Email: info@beauteebene.ca

  • Phone: (450) 961-1121

  • Mail: 553 Boulevard des Seigneurs, Terrebonne QC J6W 1T5, Canada

Policy Updates

This policy may be updated periodically. Please review it from time to time. Updates will be posted here.